Each Jackson Ampworks amplifier comes with a fully transferable 3 year warranty.
Jackson Ampworks amplifiers are guaranteed to be free of defective materials and workmanship for a period of 3 years from the date the product is manufactured. During this three (3) year period, Jackson Ampworks will, at our discretion, repair or replace the unit provided the item is returned freight prepaid to and from our service facility.
Jackson Ampworks does not warrant its products from issues related directly or indirectly to acts of God, general abuse, mishandling, dropping, inappropriate voltage applications or use of any Jackson Ampworks product in any application other than the amplification of a signal originating from an electric guitar. Modification of Jackson Ampworks products will void the factory warranty.
Some parts found in Jackson Ampworks products, including vacuum tubes and speakers are NOT covered by the guarantee listed above and are only guaranteed for a maximum of 30 days.
Warranty-related repairs must be performed directly by a Jackson Ampworks technician, unless prior written approval is received by the original owner from Jackson Ampworks, authorizing an outside service center to perform the warranty related service.
Jackson Ampworks Repair Policy
If the amplifier in question is within the 3-year warranty period, the owner will NOT be held responsible for the cost of any parts that are needed during repair, nor will the owner be held responsible for any bench repair fees. Shipping costs both to and from the Jackson Ampworks repair facility remain the responsibility of the owner.
If the amplifier in question is NOT within the 3-year warranty period, the owner will be held responsible for the cost of any parts that are needed during repair, as well as any hourly repair bench fees for service. Shipping costs both to and from the Jackson Ampworks repair facility remain the responsibility of the owner.
The standard repair bench fee is $75/hr, minimum one hour. (This does not cover any parts.)
If you want to send your Jackson Ampworks amplifier into our repair shop for repair work, or if you have any questions about a repair, please contact us at firstname.lastname@example.org
Before you send in any product for repair, please fill out this form first so we know who you are, what product you have and what issue you are having. Please ship products in the original packaging if possible. Under no circumstances should packing peanuts be used as packing material. The peanuts can shift during transportation and will leave the product exposed. Bubble wrap is highly preferred.
Repair shipping address will be provided once contact has been made via email@example.com or via the contact form below.
If the following form does not work, please send all PRODUCT REPAIR messages to: firstname.lastname@example.org